Client Satisfaction Survey

This project involved developing a variety of client satisfaction surveys for home health programs.  The survey results were used to improve program management and report back to funding agencies. Components of this project included:

  • Drafting in-person (paper) and mail-in surveys to be administered by both staff and volunteers in 80 program locations across B.C. and Alberta.  (Survey to be completed by program clients and/or their families)
  • Incorporating staff and volunteer feedback into survey design.  Surveys were pilot tested in two locations and subsequently revised.
  • Developing a training tool to enable local managers to view and analyze results for their region using Survey Monkey.
  • Analyzing and reporting qualitative and quantitative results to internal and external audiences over a multi-year period.